Shipping & Digital Delivery Policy

Shipping & Digital Delivery Policy

Last Updated: August 27, 2026

CSPASP.com provides online CSP and ASP exam-preparation courses and digital educational products. This policy explains how purchased products are delivered and confirms that no physical shipping is involved.

1. Digital Products Only

All products available through CSPASP.com are delivered electronically. Products may include:

  • Online instructional videos;

  • Practice questions;

  • Mock examinations;

  • Study materials;

  • Downloadable resources; and

  • Other online educational and exam-preparation content described on the applicable product page.

No physical products are shipped or mailed. Therefore, shipping charges, delivery carriers, tracking numbers, and physical delivery times do not apply.

2. Digital Delivery Method

After payment has been successfully processed, access to the purchased product will generally be provided through one or more of the following methods:

  • Your user account on CSPASP.com;

  • An order-confirmation email;

  • An email containing access instructions;

  • A secure link to the purchased digital content; or

  • Another electronic method described during checkout.

Customers are responsible for providing a complete and accurate email address when placing an order.

3. Delivery Time

Access is generally provided immediately or shortly after successful payment.

In some cases, delivery may be delayed because of:

  • Payment verification;

  • Account verification;

  • Fraud-prevention review;

  • Incorrect or incomplete customer information;

  • Temporary technical issues;

  • Website or platform maintenance; or

  • Circumstances beyond our reasonable control.

Most customers should receive access immediately after successful payment. If you have not received access within 24 hours, please contact us using the information provided below.

4. What to Do If Access Is Not Received

If you do not receive an order confirmation or access instructions:

  1. Check your spam, junk, promotions, and other email folders.

  2. Confirm that the email address entered during checkout was correct.

  3. Sign in to your CSPASP.com account and check your available courses or downloads.

  4. Confirm that the payment was successfully completed.

  5. Contact us using the information provided below.

Please include your full name, order number, purchase date, and the email address used during checkout so we can investigate the issue.

5. Customer Technical Requirements

Because our products are delivered online, customers are responsible for maintaining:

  • A reliable internet connection;

  • A compatible computer, tablet, or mobile device;

  • A current and supported web browser;

  • Any software reasonably required to view the purchased materials; and

  • A valid and accessible email account.

Technical limitations involving the customer’s device, internet service, browser, email provider, or third-party software do not constitute a failure to deliver the purchased product.

However, we will provide reasonable assistance when customers experience difficulty accessing purchased content.

6. Course Access Period and Extensions

Unless otherwise stated on the applicable product page, the initial course-access period is six months beginning when access is activated or made available.

If you do not pass the applicable CSP or ASP examination during your access period, you may contact our team by email and request an additional six months of access. We may request reasonable documentation confirming the unsuccessful examination attempt.

Additional six-month extensions may be provided for as long as reasonably necessary for you to pass the applicable examination, provided that:

  • You remain an active examination candidate;

  • Your account remains in good standing;

  • You comply with our Terms and Conditions;

  • You submit each extension request by email; and

  • You provide any reasonably requested verification.

Extension eligibility ends once you pass the applicable examination.

Unless a product is explicitly described as providing lifetime access, access is limited to the applicable access period and any approved extensions.

If lifetime access is offered, it means access for as long as CSPASP.com continues to operate and make that specific product available. It does not guarantee permanent availability for the purchaser’s lifetime.

7. Incorrect Email or Account Information

Customers are responsible for ensuring that all information submitted during checkout is accurate.

If an incorrect email address or other account information prevents delivery, please contact us as soon as possible. We may request information reasonably necessary to verify the purchase and the purchaser’s identity before changing account information or restoring access.

8. Account Access and Sharing

Digital access is provided only to the individual named on the order.

Course accounts, login credentials, videos, practice questions, mock examinations, downloadable files, and other materials may not be shared, transferred, resold, copied, recorded, reproduced, or distributed.

Access may be suspended or terminated if unauthorized account sharing, copying, or distribution is detected, in accordance with our Terms and Conditions. Refunds will not be provided when access is terminated because of a material violation, except where required by applicable law.

9. Refunds and Cancellations

Because access to digital content may be provided immediately after purchase, orders are generally non-refundable once access has been activated or delivered.

Refund and cancellation requests are governed by our Refund & Cancellation Policy, which should be reviewed before completing a purchase.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived, limited, or excluded.

10. Contact Us

If you experience a problem receiving or accessing a purchased product, please contact us:

Business Name: Work Safety Consultants Inc.
Website: https://cspasp.com/
Email: admin@cspasp.com

Please include your order number and a description of the access issue. We will review your request and provide reasonable assistance as soon as possible.